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GENERAL CONDITIONS AND INSTRUCTIONS
I. GENERAL PROVISIONS
The present General Conditions and Instructions for Holiday and Tour Packages shall form an integral part of the Contract or referral or voucher
concluded between Kompas d. d. (hereinafter: Kompas) or an authorised agency and the Client (tourist/passenger/holidaymaker) booking a
holiday or tour package.
The General Conditions shall apply to holiday and tour packages organised by Kompas, as well as to holiday and tour packages by other travel
and package holiday service providers whose packages Kompas offers in its branch offices. Kompas’ General Conditions shall be deemed applicable
unless stipulated otherwise in these General Conditions in regard to holiday and tour packages by other providers.
The organiser of a tour/holiday shall be the travel agency stated to be the organiser of the tour/holiday in a Travel Package Contract, vouching
to carry out the published programme in accordance with the listed package contents.
In the case where special operating conditions or an individual programme modify the provisions of any Item in these General Conditions and
Instructions, the reference or provision stated in that programme shall prevail.
In case of booking made via telephone or online, it shall be considered that the Client has accepted the provisions of these General Operating
Conditions at the moment of making the booking via telephone or the Internet. Clients may obtain full information on the provisions of these
General Conditions and Instructions at the website http://www.kompas.si or any other website at which Kompas, acting as the provider of its
own or other agencies’ tour and holiday packages, provides its services online, these Conditions bearing a special indication and being made
A Client (or tourist/passenger/holidaymaker, etc.) shall be any person carrying out a valid booking or purchase and payment of a holiday or tour
package or other Kompas’ service, to whom these General Conditions and Instructions for Holiday or Tour Packages apply.
A Client may book a holiday or tour package listed by Kompas at any Kompas’ branch office or authorised agency. Upon booking, Kompas and the
Client shall conclude a Travel Package Contract, which shall at the same time constitute a booking confirmation and contain either information
on the Clients’ holiday or tour package arrangements or the reference to a holiday/tour programme/itinerary where such information is listed.
Upon making a booking, a Client shall be bound to provide all information and documents required by the programme of the package in question,
and pay the registration and booking fees.
For its services, Kompas shall charge Clients standard booking fees and the travel package offer costs in the amount of € 9.00 per registration
form in the case of daytrips, and € 18.00 per registration form (voucher) for all other tour and holiday packages. In the case of complex offers
to be compiled, Kompas shall charge an offer compilation security fee in the amount of € 30.00.
Should a Client fail to state correct information upon making the booking, then this Client shall bear the exclusive responsibility for any costs or
consequences resulting from providing Kompas with incorrect information.
A Client’s booking shall be binding. He/she/it shall only be able to withdraw from it in accordance with the provisions on Package Cancellation
by Clients (Item VII of these General Conditions). A Contract shall be deemed valid when it has been signed by a Client, or upon making the
payment, regardless of whether it has been signed or not.
In addition to an express written booking or signed Contract, any other order made orally or in writing and containing the Client’s first and last
name(s) and the name(s) of other travellers/holidaymakers, credit card number(s) or other payment instrument ID, the payment of registration
fee shall or part thereof, payment of application or booking fee, an implicit act suggesting that a Client has made a binding booking, or a booking
containing any of the abovementioned information, shall also be considered a binding booking.
When making a booking on request (RQ-request), a Client shall pay a security (guarantee) fee in the amount related to the scale of cancellation
costs by the responsible organiser and the foreseen departure date, a minimum of € 42.00. Thus, everything listed in these Conditions or in the
conditions of the responsible organiser shall become legally binding for both the Client and the organiser should the responsible organiser confirm
such a booking on request.
If a Client decides to make a booking on option (demand or offer), the applicable conditions for the conclusion of the Contract shall be those
listed in the option document. The option shall not apply and shall not be binding for the Client nor the organiser in the event of force majeure
or a ‘stop booking’ scenario.
The date on which a Client carries out the payment at a Kompas cashier or an authorised agency or the date when payment arrives to Kompas’
transaction account shall be considered the payment date.
Upon making the booking, a Client pays a registration fee in the amount of 30% of the holiday or tour package, or the amount stated in the
programme/itinerary of the tour/holiday, and the booking fee. The balance is to be paid at least 8 days prior to the start of the tour/trip/holiday
or as stated in the programme.
In the case when a Client or his/her/its booking agent does not pay the balance/outstanding portion of the contractual obligation, it shall be
considered that the Client has terminated the Travel Package Contract; in such a case, the provisions on the Client’s withdrawal from the Travel
Package Contract listed in Item VII of these General Conditions and Instructions for Holiday and Tour Packages shall apply, mutatis mutandis.
Registration and booking fees paid correctly and in due time shall, subject to conditions laid out in these General Conditions and Instructions for
Holiday and Tour Packages or subject to special operating conditions or to the particular provisions of a programme, constitute a warranty to fill
a vacancy or take part in the holiday or tour in question.
Upon departure, a Client shall be bound to present to the tour leader or agency representative the document proving the payment of the full
price of the holiday or tour package (referral/voucher and/or invoice/receipt); failure to do so will result in the tour leader/rep refusing that
Client’s participation in the tour/holiday package.
Clients may make payments in cash or using other appropriate means of payment. If payment for the holiday or tour package or other Kompas’
service is not made in cash (but using credit or debit cards, etc.), then Kompas, pursuant to the conditions of non-cash operations of financial
institutions, shall in no case be able to grant a cash refund, but Clients may request a credit provided they are eligible to do so.
Special payment conditions are listed in the offer and/or Service Price List.
The prices of holiday or tour packages are listed in the programme/itinerary of each package and are valid from the date the programme/itinerary
is made public.
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In addition to the basic price of the holiday or tour package, a Client shall also be bound to pay all obligatory supplements (for visas, etc.), which
– unless they have already been included in the basic price of the package – shall be added to the basic price of the package and potential
optional supplements in the Travel Package Contract to form the final price, thereby constituting the Client’s final obligation under the Travel
Package Contract in question.
The organiser of the holiday or tour shall be entitled to increase the price at the latest by 20 days before the start of the holiday or tour changes
in the exchange rate of the contractual (agreed) currency took place or if there was an increase in transportation costs, including fuel prices, or
higher fees for certain services (at seaports, airports, etc.) that will affect the price of the holiday or tour package. The increase of the price is
calculated using the same percentage that applied to the increase in the cost of the aforementioned price calculation elements. The contracting
party or Client shall be entitled to terminate the Travel Package Contract if the aforementioned increase exceeds 10% of the basic price of the
package. In this case, the Client shall be entitled to a refund of the paid sum, which does not include the right to the reimbursement of any
damages and potential visa, insurance, vaccination and similar expenses.
The organiser of the tour or holiday shall inform Clients of any such increases in the price of the package in question.
In its programme/itinerary of the holiday/tour, Kompas may recommend that Clients pay for services (additional or optional trips, sports
equipment hire, etc.) to be provided at the destination. In such cases, Kompas does not act as the organiser or intermediary but merely as a
provider of such information. Therefore, Clients shall direct any complaints or compensation claims exclusively to the actual providers of such
services at the destination.
In its programme, Kompas may set a price of a package but also add an explicit mention that this price could decrease/increase if a certain
number of participants apply or if other specifically defined circumstances arise. Such a mention does in no way guarantee that such conditions
for a price decrease/increase will actually occur. Clients shall not be entitled to withdraw from their Contracts because the conditions for a price
decrease have not occurred.
Any potential discounts and benefits shall always be mutually exclusive and non-cumulative. If several discounts and/or benefits are possible,
then a Client shall be able to opt for the discount or benefit that fits him/her/it best and for which he/she/it is eligible.
Lowest price guarantee – this is Kompas’ commitment to refund the difference in the price of a holiday package if, after a certain term defined
in an individual offer or brochure, a Client comes across a Kompas’ offer providing the same holiday package at a lower price. The following
aspects must be met for a package be considered a ‘same holiday package’: same accommodation and room type, same term and departure
airport, and concluded Contract for such a package as a whole with all participating persons and other parameters stated in the Contract. It shall
not be possible to break the package down to individual parameters.
V. SERVICES INCLUDED IN THE PACKAGE PRICE
Unless a particular programme/itinerary states otherwise, the package price includes transportation (air ticket – economy class), hotel and
catering services stated in the programme/itinerary of the tour, and the costs of organising the tour.
Unless stated otherwise in a programme/itinerary, the prices of a package are per person in double/twin bed room hotel accommodation.
VI. SPECIAL SERVICES
Special services are those service that are generally not included in the basic price of the package (single bed room, special diet, optional trips,
In the case where a particular package lists special or additional services, the Client will express the wish to use them upon making the booking
and the payment of these extras is added to the basic price of the package. The published prices of additional or special services shall apply only
in the case where they are ordered and paid for upon booking and paying for the basic package at the booking point of sale.
VII. CLIENTS CANCELLING or CHANGING THEIR PACKAGE
Clients shall be entitled to cancel their package at the point of sale where they booked it. If a Client withdraws from the Travel Package Contract,
then Kompas shall be entitled to the reimbursement of costs due to the termination of that Travel Package Contract. The amount of the costs
to be reimbursed depends on the period of time in which the cancellation was made. If a Client withdraws from a Travel Package Contract,
he/she/it shall be bound to cover Kompas’ administrative costs in the amount of € 18.00 per referral or voucher.
In the case where a given programme sets out different conditions for cost reimbursement, the conditions defined in that programme shall apply.
The amount of costs to be reimbursement due to the cancellation of a package depends on the period of time between the cancellation of the
package and the actual beginning of the service:
- from 45 to 30 days before the date of the beginning of the services to be provided - 10 % of the package price;
- from 29 to 22 days before the date of the beginning of the services to be provided - 30 % of the package price;
- from 21 to 15 days before the date of the beginning of the services to be provided - 40 % of the package price;
- from 14 to 8 days before the date of the beginning of the services to be provided - 60 % of the package price;
- from 7 days to the actual date of departure or the beginning of the services to be provided – 100 % of the package price;
- No-show without cancellation - 100 % of the package price.
In the cases where Kompas is not the organiser of the holiday or tour package, the following minimal conditions shall apply in order to determine
the amount of package cancellation costs:
- up to 45 days – 10 % of the package price;
- from 44 to 35 days before the beginning of the services to be provided – 50 % of the package price;
- from 34 days to the date of the beginning of the services to be provided – 100 % of the package price.
In all cases where the subject of the contract is the purchase of air tickets, Kompas shall be entitled to hold the ticketing service charge in
addition to the cancellation and administrative costs.
If a Client does not show up or cancels the Travel Package Contract on the very date the holiday or tour begins or even after that, then Kompas
or another holiday/tour organiser shall charge the Client for the full value of the package.
If, however, a particular programme states other conditions for reimbursement of costs due to cancellation, then the conditions laid down
in that programme shall apply.
Upon withdrawing from a contract, the Client must sign a cancellation document provided by the salesperson. Should the Client refuse to sign
this document, then it shall be considered that he/she did not terminate the Travel Package Contract.
A Client may also terminate a tour or holiday when it is underway based on a written statement on termination. If a Client decides to terminate
an on-going tour or holiday, then he or she shall not be entitled to any reimbursements of costs or purchase price, be it in part or in their entirety.
If a during an on-going tour a Client decides to change the itinerary or does not travel in accordance with the programme that is a constituent
part of the Contract with Kompas, then it shall be considered that this Client has withdrawn from the Contract during the tour. Also in this
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case, he/she shall have no right to any reimbursement of costs or purchase price, be it in part or in their entirety. In such a case, the Client
shall however be held responsible for any costs or damages caused by his/her changes made to the programme.
In the event of changes to the programme at one’s own initiative or due to force majeure, which do not involve any fault on the Kompas’ side
due to incorrectly performed services, the Client shall not be entitled to claim any damages or price reductions.
A Client or the organiser of a tour or holiday may, at a Client’s request, modify the name(s) and number of passengers, accommodation
arrangements and the date of departure after the conclusion of the Contract, but only under the condition that such modification is possible
without cancelling the existing package. For each such modification, Kompas shall charge administrative fees in the amount of € 15.00. In the
cases where the costs of such modifications are higher, especially when a package includes a chartered or regular flight, which results in costs
of cancellations and changes as they are charged by the providers, Kompas will require the reimbursement of such actual costs borne out of the
modification(s) in question.
VIII. CANCELLATION COVER CHARGE FOR PACKAGE CANCELLATION or CANCELLATION RISK INSURANCE with AN INSURANCE COMPANY
If upon making a booking a Client anticipates to potentially encounter certain circumstances (personal or in the immediate family) preventing
him/her from taking part in the holiday or tour, then he or she may pay a cancellation cover charge. The agreement on cancellation can be
concluded at the latest on the date of the booking confirmation and shall only apply in the case of summons, unexpected deterioration of one’s
health condition or death in the immediate family (spouse, parents, children). Such a Client may only claim the reimbursement of the paid sum
based on the paid cancellation cover charge upon presenting written proof of the underlying reason.
The amount of the cancellation cover charge is 5% of the package price. A particular programme might specify another amount of the cancellation
cover charge or state that such payment is not possible.
Regardless of the paid cancellation cover charge, if a Client cancels the package, Kompas shall remain entitled to the reimbursement of
administration costs in the amount of € 18.00 per referral/voucher and to retain the sum of the paid cancellation cover charge. In the case where
the subject of a Travel Package Contract is the purchase of an air ticket, Kompas shall be entitled to retain, in addition to the administrative
costs, the ticketing service charge (TSC) as well. Therefore, based on the paid cancellation cover charge, a Client shall be entitled to a
reimbursement of the paid sum for the agreed travel-related services minus the administrative costs, the sum of the paid cancellation cover
charge and TSC. Kompas shall not be held liable for any other potential costs incurred by a Client due to the planned tour or holiday or other
travel-related service under the Travel Package Contract (such as vaccination and visa costs, transportation, etc.).
A Client shall be entitled to claim the reimbursement of payments based on the paid cancellation cover charge if the Travel Package Contract is
terminated due to the abovementioned reasons at the latest two hours before the start of the scheduled start of the tour or holiday. It shall be
considered that the scheduled start of the tour or holiday beginning with organised coach, air or sea transportation is the time of the departure
of the coach, airplane or boat. In the case where the travel package does not include organised transportation, the criterion shall be the time at
which the Client would normally be admitted to the booked accommodation facility (usually 2 PM).
If a Client does not start the tour or holiday on the date scheduled as the beginning of the tour or holiday and fails to cancel the booked package
prior to its beginning, he or she shall not be entitled to claim the refund of the payments based on the paid cancellation cover charge. In the
case of holiday packages not including organised transportation, a Client shall not be eligible to demand a refund of his/her payments based on
the paid cancellation cover charge if he or she fails to present himself/herself at the accommodation facility on the date that the package is
scheduled to begin.
It shall also be considered that a Client has not begun the tour or holiday or that he/she has withdrawn from the Contract when the transportation
provider (airline, cruise or ferry or coach company, etc.) refused the Client to board due to any reasons related to security or regulations,
regardless of whether this took place at the start of the tour/holiday or during its course. In such cases, the Client shall be held responsible for
the total damages arising from such a refusal and therefore not eligible to claim any refunds based on the paid cancellation cover charge.
Likewise, a Client shall not be entitled to a refund based on the paid cancellation cover charge if he/she fails to produce an appropriate written
proof of a justified reason to cancel the tour or holiday.
It is not possible to make any claims for refunds based on paid cancellation cover charges after the holiday/tour start date nor for the unused
time period of the tour or holiday in question.
For other cases of documented force majeure scenarios that do not fall into the category of events covered by the cancellation but causing a
Client to cancel a tour or holiday or withdraw from the Contract, Kompas shall be entitled to the reimbursement of its costs already incurred, as
well as costs resulting from the cancellation of the tour/holiday. Such force majeure events should be documented by valid official records and
of the type that could in no way have been foreseen or avoided before the conclusion of the Contract.
In the case where a Client takes out an insurance policy against the risk of cancelling a travel package with one of the insurance policies, the
Client shall claim his or her rights arising from the cancellation risk insurance from the insurance company in question, whereby the general
operating conditions of that insurance company shall apply. The damage claim procedure and the time needed to resolve the damage claim shall
be in the exclusive domain of the insurance company that insured the cancellation risk.
IX. ORGANISER’S RIGHT TO CANCEL A TOUR
In accordance with the legislation in force, Kompas shall reserve the right to cancel a tour, or to change the programme of the tour. Kompas
shall reserve the right to cancel a tour at the latest 7 (seven) days before the planned departure date if the number of participants who applied
for the tour does not reach the necessary minimum number as it is laid down in the programme or Travel Package Contract.
Unless stated otherwise in a programme or Travel Package Contract, the minimum number of passengers in a given means of transport shall be
- for coach trips – at least 40 passengers per vehicle;
- for tours using regular air routes around Europe – at least 20 passengers per group;
- for tours using intercontinental air routes – at least 15 passengers per group;
- for tours using special planes, trains or hydrofoil boats – at least 80% of the full capacity of these means of transport.
In the cases where Kompas expressly vouches in print to carry out a departure or if a departure is guaranteed, then Kompas cannot cancel such
Kompas reserves the right to a total or partial termination of the Contract if before or during the implementation of the programme exceptional
circumstances occur that could not have been expected, overcome or avoided, with such circumstances presenting a justified reason preventing
Kompas from concluding the Contract had they existed at the time of the Contract being concluded. In holiday and tour packages and other
travel and tourism-related services where appropriate weather conditions are key to carrying out the programme, the withdrawal from the
Contract due to inclement or inappropriate weather shall be considered a withdrawal from a Contract due to exceptional circumstances. In such
a case, a Client shall only be entitled to receive a refund of the sum paid to Kompas or to have the payment transferred to a later departure.
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Kompas shall be entitled to terminate a Contract or withdraw from it, demanding a compensation of damages from a Client who directly violates
the provisions of the Contract concluded with Kompas, mainly if it has been discovered that the Client intentionally provided Kompas with false
information regarding the number of passengers or their age, or if changes occurred during the holiday or tour, of which the Client failed to
Kompas shall reserve the right to change the date and time of departure or to cancel a tour due to a change in flight schedules or the occurrence
of a force majeure scenario, and the right to change the direction of travel if travelling conditions change (new schedule, precarious situation in
the country where the programme is to take place, natural disasters or other unforeseeable reasons that Kompas cannot influence in any way),
without any special compensation and in accordance with the rules that apply to passenger traffic.
Kompas shall not assume any responsibility for changes to its programmes due to the occurrence of any force majeure event during the
implementation of the programme. In such cases, it may provide its Clients with services in a modified form in accordance with the possibilities
If Kompas cancels a tour or holiday, then Clients shall be entitled to a full reimbursement of the paid package price. However, if Kompas cancels
a tour or holiday, this does not entitle Clients to any refunds of the costs of visas needed for the entry into the country where the cancelled
programme was to take place, or the costs of any vaccinations that the programme required.
Kompas shall inform its Clients immediately of any subsequent changes to the programme. If Kompas or any other tour organiser withdraws from
the Contract during its performance, then it shall be entitled to receiving a fair payment for the agreed services. On the other hand, a Client
shall not be entitled to receive any refunds of administrative costs and the fees of insurance taken out with an insurance company.
Kompas shall not be held liable for any delays of flights, boats or trains, nor for any changes to the programme that would result from such
In the case where Kompas, due to a force majeure scenario that it could not have anticipated, avoided or prevented, cannot guarantee the
accommodation of its Clients in the agreed facility, they can be moved to another facility of the same category or a category superior to it,
but only at the agreed destination.
X. TRAVEL DOCUMENTS and OTHER CLIENT OBLIGATIONS
Clients are bound to obtain information on the regulations regarding passports, visas, foreign currency, customs and health that are in force.
Clients shall also be bound to make sure that they personally, their documents and luggage meet the conditions set out in the border customs,
health and other regulations of their country of origin as well of the country/countries to which or through which they will be travelling.
A Client applying for a holiday or tour to a foreign country must be in possession of a valid passport or other form of ID document required for
entry into the selected country.
In the case where entry to a given country is subject to a certain period of validity of the ID document between the date of entry into that
country and the expiry of the document’s validity, it is Clients themselves who shall be bound to take note of and act in accordance with such
provisions, therefore Kompas shall not be held accountable for any potential inconveniences or forced suspension of Clients who fail to comply
with the above.
Clients shall be bound to procure the visas for the countries in which they are travelling and get the vaccinations required for these countries
before the start of the holiday or tour or until the deadline laid down in the programme. Should a Client fail to comply with these obligations,
then Kompas shall act in accordance with the provisions that apply to Clients cancelling their packages. In the case where it is Kompas that
arranges for Client visas, Kompas shall not vouch for success in securing a visa. Kompas shall not refund visa costs and visas themselves. Kompas
shall also not vouch for the accuracy of information obtained from competent embassies. In the case of denied entry to a country or other
impediments, all related expenses shall be borne by Clients themselves. Kompas’ intermediation to acquire visas is not included in the price of
the holiday or tour but paid for separately. It shall be considered that a Client is making his/her own arrangements to acquire a visa when he/she
does not provide Kompas with all documents required to obtain a visa within the deadline laid out in a programme or offer.
Due to requirements in international passenger transport (plane, boat, coach, etc.), a Client shall be bound to submit upon booking all required
information on all people attending the tour or holiday whose participation he or she is booking. This information must match entirely the data
in the official documents that people taking part in a tour or holiday are bound to carry in accordance with national border crossing legislation
and applicable foreign legislative acts. In the event of false information causing a delay, extra costs or termination of travel, it shall be the Client
himself/herself who will be responsible for any resulting costs to the participants in the holiday or tour in question.
A Client shall be bound to respect the house rules of catering and accommodation facilities, and to cooperate bona fide with the organiser’s
representative and service provider. Should a Client fail to act in accordance with his/her obligations, then he/she alone shall answer to the
organiser for any damages thus caused, while the organiser shall refuse any responsibility for damages incurred by the Client in such a case.
During the course of the holiday or tour, the Client shall be bound to behave in a way that does not jeopardise the livelihood or health of his/her
fellow travellers and the course of the holiday or tour itself. In the case where a Client behaves in a manner not compliant with this provision,
the organiser’s representative shall be entitled to exclude him/her from pursuing the tour or holiday stay without refunding any costs whatsoever,
the exception being payments to be made on the spot.
XI. NOTIFICATION LETTERS PRIOR TO DEPARTURE / TOUR or HOLIDAY
Kompas shall not send notification letters prior to departure to its Clients via traditional mail except if a particular programme provides for
otherwise. Clients shall receive notification letters prior to departure on their e-mail address (if the provided one upon booking) or have it handed
to them at their booking point of sale, where it shall be made available at the latest five (5) to seven (7) before the start of the holiday or tour.
Kompas’ Clients also have at their disposal the e-mail address email@example.com and the telephone number +386 1 2006 111, where they will
be able to ask for a letter to be sent to them. Notification letters prior to departure for daytrips and all packages provided within Slovenia and
Croatia using own transportation will not be drafted as all necessary information is provided in the programme of the trip or holiday.
In the event of Clients not receiving via e-mail their notification letters up to three (3) days before their scheduled departure, they are kindly
asked to report the issue to their booking point of sale or the e-mail and/or phone number listed above.
Any damages resulting from a Client providing an incomplete or false address (house number and/or electronic) for the purpose of issuing a
referral/voucher, Contract or notification letter, shall be borne exclusively by that Client.
XII. Health regulations
According to World Health Organisation regulations, Clients are required to get vaccinations in order to travel to certain countries, and get
an appropriate certificate thereof. Vaccination is obligatory even if such regulation is adopted after a Travel Package Contract has already
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been concluded; this shall not constitute sufficient grounds to terminate a Contract if there are no contraindications for a Client’s health. In
the latter case, the Client shall be bound to provide a medical certificate. If a programme of a tour/holiday mentions or requires certain
vaccinations, then each client for himself/herself should make sure to obtain an international certificate – a yellow booklet where received
vaccinations are recorded. Kompas shall not be held accountable for potential complications or a Client’s interruption of travel due to the
Client not respecting the health regulations of the country to be entered or the requirements of the programme he or she booked, nor for
any costs related to the above.
Luggage transportation is not the responsibility of the organiser or the agent, therefore they will not be held accountable for any destroyed
or lost luggage not for any theft of the luggage and/or other valuables at the hotel. Clients should address any claims regarding destroyed or
lost luggage directly to the transportation company, hotel or other direct service provider. For the transportation of special equipment such
as bicycles, surfboards, gold equipment and the like, Clients shall be required to pay a supplement to the airline, usually just before departure
at the airport. In any event, the transportation of such equipment should always be announced upon making the booking, and the airline
reserves the right to refuse the transportation of such equipment due to restrictions in its carrying capacities. Any costs damage resulting
from such refusal shall be borne by the Client.
The transportation of luggage up to a certain weight set by the provider is free of charge. In the event of air travel, a Client shall be entitled
to free transportation of a luggage of a certain weight (depending on the airline’s policy) and the Client shall pay a supplement for each
kilogram of excess weight at the spot in the appropriate currency or in accordance with the airline’s policy. Children aged up to two years
shall not have the right to free luggage transportation.
In the case of air travel, the sole party responsible for luggage shall be the plane company based on regulations in force in international
passenger air traffic.
In the event of luggage being lost, a Client is expected to fill in the PIR form of the airline that provided the transportation, and hand it over
to that airline’s representative, keeping one copy for his/her own record. Based on this form, the airline shall pay compensation in accordance
with the regulations in force in international passenger air traffic.
Kompas shall in no case be held liable for the theft or damage to its Clients’ luggage and other personal items, valuables and documents
from accommodation facilities (hotel rooms, apartments, etc.) and means of transportation (planes, coaches, boats, etc.).
XIV. PUNCTUALITY OF TRANSPORTS
Kompas shall not be held accountable for the punctuality of transports in land, sea and air travel when they are provided by public means of
transport, scheduled or non-scheduled land, sea or air routes. The transportation companies’ liability shall be defined appropriately in the
contract between a Client and the transport service provider, which will take effect upon the use of the means of transport. Kompas shall
not be held responsible for any damage resulting from delays, cancellations or changes to the route or means of transport.
Kompas shall reserve the right to change the time schedule, airplane type, airline and direction of flight (layovers, flights via other airports
and the like) arising due to various technical and organisational reasons. Delays are also possible, which are most often caused by air space
restrictions, strikes and bad weather, and the organiser cannot influence any of the above in any way.
The changes mentioned in the above paragraph that affect travel packages do not count as a change in the programme of the tour or holiday
as the first and last days are intended exclusively for the arrival and departure from the destination, not for rest.
48 hours before the scheduled return, Clients shall be bound to check with the organiser’s representative the actual hour of the return,
except when travelling with a Kompas guide.
XV. LOSS OF DOCUMENTS
If during the course of a tour or holiday, a Client loses his or her documents or if they are stolen, and if these documents are essential for
the continuation of travel or return to the country of residence, then the Client should procure new documents at his or her own costs.
In order to arrange the related formalities, the Client may turn for advice and assistance to the tour leader or Kompas representative or to
the representative of the organiser of the tour or holiday that the Client is taking part in.
In the event of a Client having to interrupt the tour or holiday due to the loss or theft of essential documents, he or she shall not be eligible
to receive any refunds of the paid tour or holiday package price or related expenses.
The information given to Clients at the booking point of sale do not put Kompas under an obligation greater than that laid down in the
programme or offer. When in doubt, the following shall be considered valid: written offer, written information, or written explanation.
Average care and diligence of a Client ordering services online or via telephone and therefore well versed in the use of such services therefore
would be to procure all information that is important to him/her on his/her own via the website of the accommodation facility or holiday
INSTRUCTIONS and SPECIAL CONDITIONS and USEFUL INFORMATION published in the brochures and/or price lists apply to all packages, be
it group or individual departures, for listed and customised programmes, unless stated otherwise therein, and the services booked, forming
an integral part of the GENERAL CONDITIONS.
Photographs published online and in promotional materials are for information purposes only, therefore Kompas cannot guarantee the
completeness or veracity of such information and the actual appearance, except when such a guarantee is stated explicitly.
The information provided in climate charts express a statistical average of several years and serves merely as orientation to help Clients,
therefore Kompas shall not be held accountable for any potential discrepancies between such information and the actual situation.
XVII. CATEGORISATION OF ACCOMMODATION FACILITIES and GENERAL INFORMATION ON HOUSE RULES
Accommodation listed in programmes is rated in accordance with the official national categorisation of each destination country as it stands
at the time of the programme being issued, therefore the organiser cannot affect it in any way. The standards of travel and tourism offers
between various selected destinations differ and are therefore not comparable. In this respect, one must take into consideration that
categorisation criteria at some tourist destinations can be considerably different from those in use in Slovenia or in most West European
countries, therefore it is recommended to book a higher accommodation category in these countries.
The organiser shall not assume any responsibility for any written or oral information provided by the organiser’s authorised agency that does
not match the description of services in the organiser’s programme.
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House rules, food, services, the beach, as well as other services offered by hotels are controlled by local tourism boards. Once again, the
organiser is not able to affect these elements in any way.
In the case of packages dubbed ‘all inclusive’, one should read carefully the description of the services listed in the programme or offer, as
one should not consider all of such ‘all inclusive’ offers to be equivalent. Usually, the basic service common to all ‘all inclusive’ packages is
full board (breakfast, lunch, dinner) and (local) drinks included with the meal.
If a Client does not pay the supplement for a room with special characteristics (sea view, balcony, position – orientation, particular floor)
upon booking, then accommodation will be provided in one of the rooms officially registered to be issued to hotel guests. Room distribution
shall be at the discretion of the hotel, so the organiser of the tour or holiday cannot affect this in any way – it can let the hotel know the
Client’s wishes but cannot guarantee that these wishes would indeed be granted. In the event of single room accommodation, Clients should
bear in mind that the standards of such rooms usually do not match the standards of double/twin rooms – they are usually smaller and have
a less favourable position. In the event of triple room accommodation, Clients should bear in mind that this will most often be a double/twin
room with an additional (spare) bed, therefore the comfort of the third person shall not be equivalent to the accommodation standard of
the other two persons. This is usually a folding bed, the size and comfort of which is not the same as that of a normal bed, therefore it is
suited for children.
XVIII. REMARKS OR COMPLAINTS
Clients are expected to complain about any irregularities or shortcomings at the destination and address them to the tour leader, Kompas’
representative or the representative of the tour/holiday organiser organising the Clients’ tour or holiday package, directly to the actual
provider of services or to the authorised local agency. In the case where a complaint, judging from its nature, could have been solved at the
destination (such as insufficient cleanliness of a room, equipment, position of the room, etc.), and the Client failed to complain about the
defect at the location, failing to inform thereof the abovementioned persons, it shall be considered that the Client agreed to the service
provided in such a manner, thereby forfeiting the right to make any later claims and to demand a reduced price of the service or the payment
of damage compensation. Kompas shall not consider any complaint that the Client did not support by attaching a report on the complaint
drafted by a representative of the organiser or service provider, proving that the complaint could not have been resolved at the spot.
Complaint procedure: The Client should promptly and on the spot complain about an inadequate service to the organiser’s representative
and, in the absence of the latter, to the service provider. In the process of eliminating the cause for complaint, the Client is expected to
cooperate with the representative in good faith. Should the Client refuse to accept a solution to the complaint being offered which
corresponds to the services paid for as per the programme, then Kompas shall not take into consideration any subsequent claims for damage
compensation or the reduction of the package price. If the cause for complaint could not have been eliminated, then the Client shall compile
a written report in cooperation with the representative. Having returned from the tour or holiday, the Client must within the statutory
deadline, that is within two months from the end of the tour/holiday, send a written complaint to the address: Kompas d. d., Pražakova 4,
1000 Ljubljana, Slovenia, and attach to it appropriate evidence justifying the complaint (obligatory written report signed by the
representative, any invoices due to extra expenses, etc.). The organiser shall be bound to send its first reply to the Client within 8 days from
having received the complaint, and the final reply within a suitable deadline needed to obtain the information on the reason for complaint;
or within the time period required to obtain information from third parties, in accordance with Article 892 of the Obligations Code. Until the
organiser issues its reply to the Client’s claim due to a complaint, the Client shall refrain from forwarding the complaint to third parties and
competent institutions, or from sending any information to the mass media and other public bodies.
The organiser shall only handle those complaints where the underlying cause could not have been eliminated at the destination. In the event
of complaints about holidays or tours not organised by Kompas, Kompas shall forward the complaint to the organiser responsible for the tour
or holiday, and inform the Client in writing of the way the complaint is/was being handled. Foreign organisers have set a shorter deadline
for the submission of complaints – 30 days, therefore Clients must send their complaints in the shortest possible time period. In the case
where Kompas only acts as the provider of information, Clients are expected to make all of their claims for compensation due to a complaint
on the spot, with the actual party organising the optional trip, sightseeing, etc. Kompas shall not handle any claims for price reductions,
damage compensation and other claims where there has been no written complaint.
A complaint must be signed and can be filed by the Client himself/herself, or by a third person given express authorisation by the Client.
Such authorisation must be attached to the complaint, otherwise Kompas shall not consider the complaint. Likewise, Kompas shall refrain
from handling any complaints not sent to the abovementioned address. Complaints may also be sent via e-mail, but only to the address
firstname.lastname@example.org, and they must contain everything that is required for complaints sent via traditional mail.
A complaint must be justified. Clients should therefore attach to it appropriate evidence and/or appropriate confirmation from the hotel,
transport provider or any other relevant person regarding the actual state of affairs, based on which the Client is making his/her claim.
Pursuant to Article 894 of the Obligations Code, the maximum damage compensation due to a service not being performed in full or correctly
shall be limited to the amount paid for it. Clients shall be entitled to compensation on the amount of the real value of the services not
provided. This provision does not apply in the case where Kompas is entitled to cancel a package or modify a programme, in accordance with
the provisions of these General Conditions and the Law. This limitation of responsibility shall apply to all tours or holidays for which a Travel
Package Contract has been concluded. Clients shall not be entitled to receive any compensation for any loss of profit, and to the compensation
of any damage and the refund of any costs resulting from such damage.
XIX. PROTECTION OF PERSONAL DATA
Kompas shall protect all data provided to it in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia,
No. 94/2007-UPB-1, hereinafter: ZVOP-1). It shall be considered that by signing the Contract, pursuant to Paragraph 2 of Article 10 of the ZVOP1,
the Client has granted the authorisation to process personal data for the purpose of concluding and implementing the Contract.
By accepting these General Conditions, the Client at the same time grants the authorisation to Kompas to forward personal data to authorised
third persons, and agrees that the Client’s personal data can be used for the following purposes: direct marketing, performing business operation
analyses, client segmentation, statistical processing and providing information of the Kompas’ offer and the offer of its business partners. Should
a Client wish to withhold such an authorisation, he or she may express this decision upon making the booking of the tour or holiday package.
XX. SPECIAL PROVISIONS OF THE CONSUMER PROTECTION ACT
The extracts from the Consumer Protection Act (Official Gazette of the RS Nos. 98/2004-UPB2, 126/2007, 86/2009, 78/2011, hereinafter: ZVPot)
pertaining to the organisation of tour or holiday packages:
Use: The ZVPot only pertains to consumers.
Scope of use: The ZVPot only pertains to tour or holiday packages and not to other services for tourists.
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Possibility to cancel a tour due to an insufficient
number of participants who booked it Notification to passengers sent at least 7 days prior to the scheduled departure
Price increase – only due to the increase in fuel
charges, tariffs, exchange rates
Notification to Clients 20 days prior to departure, possibility for Clients to cancel the
package if the increase exceeds 10% of the package price
Deadline for complaint 2 months from the end of the trip
Reply to complaint 8 after receipt of the complaint
Changing the client at the Client’s request 8 prior to departure if change can still be implemented – at the Client’s costs
XXI. FINAL PROVISIONS
All prices listed in Kompas’ offers already include value added tax. In the event of a dispute, the competent court shall be the district court of
the Client’s residence.
These General Conditions apply to all Contracts concluded from the date these Conditions are published at the website http://www.kompas.si.
SPECIAL CONDITIONS AND INSTRUCTIONS FOR HOLIDAY AND TOUR PACKAGES
These Special Conditions apply to certain separately listed holiday and tour packages (intercontinental tours, cruises, foreign language courses
abroad, the Winter brochure, the Prince of Venice Catamaran, offers for ad hoc groups, etc.) in the portion that differs from these General
Conditions and Instructions for Holiday and Tour Packages, otherwise the General Conditions and Instructions for Holiday and Tour Packages or
an individual provision in an individual programme stating otherwise shall also apply to these packages.
I. IN THE CASE OF ACCOMMODATION IN HOLIDAY APARTMENTS
In the case where the selected, booked and paid for holiday package is based on accommodation in holiday apartment buildings or individual
apartments, entry to these apartments shall be made possible after 4 PM on the date of the start of any individual package. On the last day of
each individual package, the Client is expected to leave the apartment by 10 AM.
II. IN THE CASE OF A SINGLE CLIENT BOOKING A PACKAGE BASED ON TWO-BED ROOM ACCOMMODATION
In the event where there is one person booking a holiday or tour package, the Client may, pursuant to the provision of the second Paragraph of
Item V of these General Conditions and Instructions for Holiday and Tour Packages, leave it to Kompas to assist him/her in finding a fellow
participant in the same package with whom he or she will share a room or would be willing to do so. Regardless of the above, the booked Client
shall be bound to pay a single room supplement for the case where Kompas does not succeed in finding a roommate for the single booked Client.
In the case that a fellow traveller/roommate is found for such a single Client in accordance with the first Paragraph of this Item, such a Client
shall be refunded the single room occupancy supplement or the surcharge is calculated into the final instalment of the payment for the package.
Should this Client and his/her roommate (as defined in the preceding two Paragraphs) find during the course of the holiday or tour that they
would nevertheless wish to occupy single rooms, this shall only be made possible to them provided it is possible at the location, depending on
vacancy capacities. The resulting costs shall be borne by each of the two clients, each half of the total cost.
III. FOR INTERCONTINENTAL TOURS AND INTERCONTINENTAL HOLIDAY PACKAGES
The bookings of Clients applying for intercontinental tours and intercontinental holiday packages can be made at all Kompas’ branch offices and
authorised travel agencies until the vacancies have been filled, yet at the latest by 60 days prior to departure. If the possibilities to carry out an
individual tour or holiday package allow for it, bookings can be made even within this 60-day time period. Upon booking, Clients pay a registration
fee in the amount of 30% of the value of the tour or holiday package, and the balance is paid at the latest 14 days prior to the scheduled
In the event of a Client booking a tour or holiday package within the aforementioned 60-day time period before the start of the tour or holiday,
Kompas shall be unable to guarantee that the advertised booking conditions for that tour or holiday will apply; it can only guarantee the most
advantageous conditions at that given point in time.
Kompas shall not be held accountable for the changes in arrival or departure times of flights that airlines may change at their own discretion,
therefore Clients should, prior to an individual departure or upon any interruption to the tour check and confirm the further travelling schedules
at the latest by 48 hours prior to travelling.
Special Conditions for Intercontinental Travel shall apply to all intercontinental tour and holiday packages and are available in print in the
brochure and at the website www.kompas.si.
IV. FOR SKIING HOLIDAY PACKAGES
The lack of snow is not a reason that would be considered force majeure, therefore if a Client cancels a skiing holiday because there is not
enough of snow, Kompas shall act in accordance with the General Conditions for the cases of Clients cancelling packages. We also state explicitly
that the cancellation fee in the event of holiday apartment rent applies exclusively to the cancellation of the hire of the entire apartment and
not for individual persons.
V. FOR CRUISES
The Special Conditions for Cruises shall apply to all cruise packages; Clients shall receive them upon booking, and they are also available as a
special printed insert, as well as at www.kompas.si.
For tour packages where the programme is operated by the catamaran, Kompas shall reserve the right to cancel the Travel Package Contract in
the event of weather conditions unsuitable for sailing. Kompas shall also reserve the right to cancel the tour immediately before the scheduled
start of the trip and tour on board the catamaran due to unsuitable weather. The hour of departure listed in the programme shall count as the
start of the trip or the tour. In such a case, Clients shall only be entitled to a refund of the paid sum or to transfer the package they have paid
to another departure date.
VI. FOR PACKAGES WHERE KOMPAS IS NOT THE ORGANISER OF THE HOLIDAY OR TOUR
If Kompas does not organise the tour or holiday, it acts as an agent or intermediary. In such cases, it transmits the information received from the
organiser of the tour or holiday to the Clients and helps them book their package. The conditions for booking, payment of the registration and
fee and the final payment (deadlines) and potential cancellations shall be in accordance with the conditions of another organiser. Such
programmes are marked separately, and an appropriate mention is also given on the confirmation of the booked package. It shall be considered
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that Kompas is selling such packages in another’s name and on another’s behalf. Any potential complaints shall be handled by the organiser of
the tour or package.
VII. SELLING HOLIDAY AND TOUR PACKAGES OVER THE TELEPHONE
In the event of telephone sales of holiday and travel packages, a Contract shall be deemed concluded:
- when a Client provides a credit card number,
- in the event of agreeing to pay for the package using a bill or at a Kompas branch office, when a Client provides his/her own and the other
participants’’ personal data.
In such cases, Clients shall be bound to pay for the booked service based on the booking number within three days from making the booking,
unless a longer or a shorter deadline has been agreed upon. Should they fail to pay within the aforementioned deadline, it shall be deemed that
the Contract has not been concluded.
It shall be considered that a Client has accepted the provisions of these General Conditions and of the offer at the moment he or she booked a
package over the telephone.
VIII. ONLINE SALES OF HOLIDAY AND TOUR PACKAGES
In the event of holiday or tour packages being booked or sold online, these General Conditions and Instructions for Holiday and Tour Packages
shall apply, as well as these Special Operating Conditions and the offer published on the Kompas website or on the website of Kompas’ agent.
In the case where the provisions of these General Conditions and Instructions for Holiday and Tour Packages preclude the provisions of the Special
Operating Conditions and the offer published on the Kompas website, the provisions published on the website shall apply.
It shall be considered that a Client has accepted the provisions of these Special Conditions and Instructions at the moment he or she ordered an
individual Kompas service on the website.
The key condition for the validity of a booking is the payment of the entire service within 3 days from submitting the order or booking, unless a
different deadline has been set. If the service has not been paid within the abovementioned deadline, it shall be considered that no booking has
ever been made.
IX. TRAVELLING WITH CHILDREN
Particular cases laid down in particular holiday or tour packages may stipulate that underage children up to the age determined in such a
programme, accompanies by two paying adults, are granted discounts for individual services from among those that make up the package, or on
the package as a whole.
The conditions and the amount of individual discounts are laid down in each particular holiday or tour package programme. If a given programme
does not provide for any special discounts for underage persons travelling with two adults, this means that the package in question does not
foresee any such discounts.
Each child, regardless of age and the amount of potential discounts must be entered on the travel document and be in possession of valid ID
required for potential entry into the countries travelled to. In the event of a child not being listed on the travel document or voucher for a given
holiday or tour package, it shall be considered that this child has no right to travel as part of that particular tour or holiday package.
X. LAST MINUTE HOLIDAYS AND TOURS or LAST MINUTE PACKAGES
A “last minute” package means that these are the last available holiday or tour packages.
Occasionally, the organiser has the possibility to offer certain specially marked affordable packages where the name of the hotel might be
unknown upon the conclusion of the Contract. This means that the name of the accommodation facility is not mentioned in the Travel Package
Contract. For such packages, the organiser guarantees the information that is stated in the Contract and includes at least: category of the facility
(as per the official national categorisation), room type, services provided at the hotel (overnight, half board, all inclusive, etc.) and the
location of the accommodation. The Clients booking such packages will be told the name of their accommodation facility at the latest in the
notification letter prior to departure.
XI. AIR TRAVEL WITH LOW-COST CARRIERS
In the event of a flight being cancelled by a low-cost airline, the costs of all changes and potential subsequent surcharges (even after the
Clients’ return home) shall be borne exclusively and entirely by the Client. Kompas cannot affect the situation in any way and refuses to
assume any responsibility if a low-cost carrier due to any circumstances (either objective or subjective) cancels a flight and does not provide
for a replacement flight, but instead changes the date or refunds the ticket price.
For low-cost airline flights, Clients are allowed – unless the programme states otherwise – to carry 1 piece of hand luggage (backpack/suitcase)
to be carried aboard and measuring a maximum of 56x45x25 cm. The package price also includes 1 piece of luggage per person to be checked
in, with a total weight of 15 kg (20 kg in some instances). The exact allowed weight (both for carry-on and checked-in luggage) included in the
price shall be stated in the notification letter prior to departure and depends on the selected carrier.
In the case where a Client only buys an air ticket, the offer states separately whether the price includes luggage costs or if a supplement is
Food and beverages on board are not included in the price and the seating is not allocated beforehand. Upon making the booking, one must state
the exact FIRST and LAST NAMES, such as they are in the travel document the Client will use to travel (valid ID card when it is sufficient, or
passport). Certain airlines also require the number, validity and type of the ID document the Client will use to travel, and the Client’s date and
place of birth. Any subsequent modifications of the abovementioned data needed for travel shall entail extra costs or even the purchase of a
XII. PARTICULARITIES OF ‘KOMPASOV AS’ and NO NAME packages
For such packages, the name of the hotel is known only upon the arrival to the holiday destination. This means it is not possible to select the
position of the building and room type; for these packages, the organiser only guarantees the accommodation facility’s category (based on
the official national categorisation) and the services provided at the hotel (bed and breakfast, half board, all inclusive – breakfast, lunch,
dinner, local soft drinks from dispensers, etc.) therefore clients should bear in mind that the accommodation can be provided in less
favourable locations (city hotel, greater distance from the beach, proximity of a construction site, etc.) and the rooms are for the most part
positioned less favourably (view of a car park, above the kitchen, next to the lift, above a discotheque, etc.). If a booking involves several
rooms, the organiser cannot vouch that all of the Client’s passengers will be accommodated in the same hotel, as the rooms in such offers
are usually the last being sold. The hotels in ‘Kompasov as’ packages may be - although not necessarily – the same hotels that Kompas offers
in its brochures.
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XIII. SPECIAL CONDITIONS FOR GRADUATION TRIPS
Upon making the booking, a Client must provide all required data and submit the documents that the programme of the tour call for, and
pays the registration fee as it is stated in the registration fee and/or programme of the trip/tour package. The registration fee is added to
the amount of the package price. A part of the package price in the amount of 30 % of the entire sum has to be paid at the latest 30 days
from the date of the initial booking, while the remainder is to be paid at the latest 30 days prior to the scheduled departure. Clients may
also pay the package price in equal monthly instalments, yet the last one should be paid at the latest 30 days before the start of the tour. If
a Client fails to pay the remainder of the package price within the deadlines set out above, then the organiser of the tour shall reserve the
right to terminate the Contract and to hold on to the registration fee that has been paid. The organiser of the tour shall also not refund the
paid registration fee if a Client withdraws from the Contract within 30 days from the booking.
A Client shall have the right to cancel the tour at the branch office where it was initially booked. A cancellation may only be done in writing.
In such a case, the organiser of the tour shall have the right to a reimbursement of its expenses due to the cancellation of the tour, the
amount of which depends on the date on which the Client submitted the written cancellation. Unless provided for differently in the
programme of the tour, the following cancellation deadlines shall apply:
• from 90 to 60 days prior to departure: 60 % of the package price;
• from 60 to 30 days prior to departure: 80 % of the package price;
• from 29 to 1 day(s) prior to departure: 90 % of the package price;
• on the date of the departure and afterwards: 100 % of the package price.
By booking a tour, each Client also allows Kompas the use of photo and video materials from the tour (featuring the Client in question) for
promotional and commercial purposes.
XIV. TRAVELLING BY COACH
For all regular coach trips and tours with open booking, the organiser determines the seating in accordance with the order of bookings by
participating Clients. The same number of seat can be positioned quite differently from one coach to another. Some coaches do not have
numbers on seats, in such cases, it is the organiser’s guide who will show the Clients to their seats. The coach seating in the case of tours
around Europe that primarily use air transport to get to the destination country, and for all intercontinental tours, coach seating is only
determined when possible and when it makes sense in regard to the group size, programme and manner of tour implementation. The organiser
shall reserve the right to change seating when due to a smaller number of booked passengers the passengers from originally two or more
coaches are combined to occupy a smaller number of coaches.
XV. UNDERAGE TRAVELLERS
If a person travelling abroad as part of a trip organised by Kompas is at the time of travel under 18 years of age, then he or she is bound to
bring to the departure a filled-out certificate or statement attesting that the parents or guardians of the underage person agree to him or
her travelling on a package tour organised by Kompas at the minor’s own or the parents’ or guardians’ responsibility. If an underage person
does not carry such an attestation, then he or she cannot travel with Kompas, and Kompas reserves the right to deny such participation
immediately before departure without granting any special compensations.
XVI. EVENT TICKET SALE
Conditions of use
By purchasing an event ticket from Kompas, the buyer accepts the house rules of the event venue, as well as the conditions of cooperation
between Kompas and the organiser of the event. Upon leaving the venue, the ticket loses its validity. Failure to comply with house rules and
abuse of a ticket shall be punishable and the violator removed from the location. In such cases, tickets cannot be returned. In the case of a
total or partial cancellation or postponement of the event, the terms and conditions of the organiser of the relevant event shall apply.
Information on the matter can be obtained from the organiser or the point of sale where the Client bought the ticket. Kompas merely acts
as an intermediary in the purchase and sale of tickets and does not answer for any cash refunds. Minor or objectively justified changes of
performers or programme shall be reserved. If the event is cancelled, postponed or if performers change considerably, this does not entail
the refund of costs (i.e. of travel and accommodation). If the event is televised, then its visitors authorise unlimited recording time without
asking for any broadcasting remuneration from the TV organisation in charge of the broadcast and having recorded the visitor during the
event or in the context of it; the visitors also permit the use of any technical means to process the footage.
It is forbidden to bring any audio or video recording devices, bottles, glass cans, rods, arms, pyrotechnics and other items listed in the house
rules of the event.
RESALE, FORGERY or ANY OTHER FORM OF ABUSING THE TICKETS IS FORBIDDEN AND PUNISHABLE BY LAW!
- Keep your ticket safe as if it were cash.
- The barcode is unique and only valid upon the first screening, therefore any later copying and entry will not be possible.
- If lost, tickets cannot be replaced.
Ticket buyers must protect their tickets from unauthorised access. Kompas refuses to assume an responsibility for potential problems resulting
from resale, forwarding of information or copying. In the case of such abuse, the organiser shall reserve the right to prevent entry to
ticketholders with identical barcodes. Ticket buyers should send any claims for compensation or complaints in the statutory deadline,
exclusively to the e-mail address email@example.com.
KOMPAS d. d.
NAV00-07, Issue 16 Ljubljana, January 2018