FAQ

Does hotel accommodation include meals?

Hotel accommodation packages include breakfast and dinner (exception is hotel Kempinski where only breakfast is included). On the day of the event (23.9.), early breakfast will be arranged.

Where can we store our bikes during our stay?

If accommodation is booked through Kompas, we arrange for your bike to be stored in the room.

Does our accommodation booking include cancellation insurance?

With your accommodation booking, you can choose to book cancellation insurance.

Does our accommodation booking include shuttle transfer from hotel to the event site?

Shuttle transfers from hotel to event site on the day of the event (23.9.) are included in the accommodation booking package. Transfer of your bikes, from hotel to the event site and back, will be arranged by the organizer and not Kompas.

Do we receive any assistance during our stay?

Kompas team will be available on spot for any assistance you may require.

Do we need to pay full amount in advance?

At the time of your booking, payment of a non-refundable deposit in amount of 150 EUR is required, or you can pay in full. The balance should be paid 90 days before the event at the latest. In case of booking your accommodation later than 90 days before the event, full payment is required at the time of the booking.

What if we decide to CHANGE our hotel booking once it was already confirmed?

Any changes of already confirmed booking are subject to availability.

All changes (change of date, change of room type etc.) should be done in writing to the following e-mail: ironman.slovenia@kompas.si

Accommodation booking changes have to be done up to 90 days prior to event at the latest.

What if we decide to CANCEL our hotel booking once it was already confirmed?

In case you decide to cancel your hotel booking once it has already been confirmed, the following cancellation fees apply:

  • If cancelled till 90 days before the event: 150 EUR non-refundable deposit
  • If cancelled 90-60 days before the event: 30% of the total package rate
  • If cancelled 59-30 days before the event: 50% of the total package rate
  • If cancelled 29-0 days before the event or no show: 100% of the total package rate

What is the credit and debit card banking charge?

With credit card payments there is a 3% bank charge. With debit cards there is no bank charge.

We also accept payments via bank transfer (you cover the bank costs). Please email us for this option to ironman@kompas-online.net.

What do we receive from Kompas prior to travelling to the event?

Kompas will send accommodation voucher once the hotel accommodation booking has been paid in full. We will also send you final information of any additional servces you booked through Kompas (airport transfer, excursions…)